Thank you for shopping with us! Please review our delivery policy below:
1. Delivery Timeframes – Orders are typically processed within one business day after payment confirmation. Estimated delivery times are as follows: Domestic orders: 1 to 3 days International orders: 7 to 15 days
2. Shipping Methods – We utilize trusted courier partners such as DHL, LBC Lalamove and Grab. Shipping methods and options may vary depending on the destination and order size.
3. Shipping Charges – Shipping fees are calculated based on the order weight, size, and delivery location. Free shipping is available for orders as specified.
4. Delivery Address – Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.
5. Tracking – Once your order is shipped, you will receive a tracking number to monitor your delivery status.
6. Delays and Issues – While we strive to deliver on time, delays due to customs, weather, or other unforeseen circumstances are outside our control. If your order is delayed beyond the estimated delivery time, please contact our customer service for assistance.
7. Failed Delivery – If a delivery attempt is unsuccessful due to the recipient being unavailable or incorrect address details, additional shipping fees may apply for redelivery.